Terms & Conditions

Please take time to read through the following terms and conditions before placing an order.  By submitting payment you are accepting these terms and any subsequent order is provided on the basis they have been understood and accepted by the customer.



All products and designs remain the property of ‘Special Moments’ until full payment has been received and cleared. 

This includes all website images and material in line with Copyright, Designs and Patents Act 1988.

Special Moments cannot be held responsible for gaining copyright permission for the use of hymns, poems, readings or other material used in your wedding stationery. This is solely the client’s responsibility. Please ensure that you have permission to use the material and in particular you indemnify Special Moments against any action brought against it for breach of a third party’s copyright.

Special Moments reserves the right to use any stationery to promote their products and services.



Quotes are valid for 28 days from the date given and are subject to change at any time.  A quote is not confirmed until an order or deposit is placed.  We reserve the right to amend prices at any time, should we incur an increase from suppliers.  



We do our best to accurately represent colours on our website, social media and other selling platforms.    Due to differences in monitor settings and devices there could be a difference between the colour in real life and the colour portrayed on your device.  We would always recommend in the instance of wedding stationery that samples are purchased before any full order then the colour can be seen in person.



Samples can be purchased from Special Moments but are not personalised or provided with envelopes.  We do our best to send accurate representations of the options however shades of card stock could vary slightly between batches so please consider if purchasing samples in advance of placing your order.

Please note that due to the nature of handcrafted items, there may be slight differences to each piece and to any samples previously supplied: this is not deemed as faulty. If product specifications from our suppliers change, I will endeavour to offer you an alternative of the same or better quality at the same price as your original order. If the client orders Wedding Stationery in stages, without prior notice, I cannot guarantee continuity of design.


Placing an order

We offer 2 options with regards to method of placing an order, details for each can be found at www.specialmomentsboutique.com

We do not consider a booking to have been made until payment for either a deposit or a full order has been received, and an official booking confirmation will be sent.  A quote or enquiry DOES NOT secure a booking. 




Dispatch times are calculated from the date cleared payment is received. 


Payment for ‘advanced bookings’ is due 6 weeks before production is due to begin which will be the 1st day of the month booked, any delay in the receipt of the final balance WILL delay your order and could result in the loss of the production space booked.


We reserve the right to refuse to use discount codes found externally to our website and will not be applied if deemed invalid for use. 


We do not currently offer payment plans

Orders needed urgently / at short notice

Many of our products are fully handmade therefore take a substantial amount of time to make, for this reason we cannot always accommodate orders needed at short notice.  If there is a specific deadline required please contact us in advance of placing an order and we will advise in advance whether your deadline is possible.


Sending your information for printing

Depending on the items ordered we will provide instructions of how to submit the relevant information needed.

Please type in upper and/or lower case as required.   Special Moments is not responsible for any errors or omissions, spelling or otherwise in the text supplied by the client.  We will advise on text and wording for invitations where necessary.


Any information sent by the client for printing will be transferred EXACTLY as received (copy and paste) therefore it is the responsibility of the client to ensure this is accurate in terms of spelling and grammar.  We do not amend inaccuracies or typing errors.



Before any of your order is printed electronic proofs will be emailed for you to review and make changes as necessary then confirm.  Printing will not commence until confirmation from the client has been received so any delay from the client in responding or confirming proofs will delay the order.  It is the responsibility of the client to check the proofs for printing and amendments should be detailed clearly by replying to the email sent. 


Up to 2 rounds of proofs are provided as standard, any further changes made by the client after this point requiring additional proofs to be sent will incur an administration fee of £5 per set, this is payable in advance of any additional proofs being created.


Once the proofs have been confirmed by the client, printing will commence.  If further amendments are needed or errors found after printing has started further charges will apply if items need to be reprinted.  The chargeable amount will depend on the amount of reprinting and quantity of copies needed and will be advised at the time.


PLEASE NOTE: Special Moments is not responsible for any errors or omissions not found by the client after the proofing stage, an order cannot be refunded because of errors not spotted at the proofing stage.



Payment can be submitted using the following methods, there is an option on the order form where you can choose your preferred option:

Debit/Credit Card



Payment is taken via an online itemised invoice that will enable payment via the options above, this is sent via email.




Amending an order once it’s been placed.

Should an order need to be amended once payment has been submitted the following terms apply:


Reducing quantities: If production has already commenced we will not agree to refund any errors made by the client in terms of quantity. Materials are ordered for specific orders once the payment has been submitted and a reduction in quantity would mean unnecessary costs incurred and unused materials.


Increasing quantities: We always recommend you order approximately 10% more invitations than you need to allow for unforeseen handwriting errors or late additional guests. Materials or ordered for specific orders once payment has been submitted so if quantities increase and additional materials need to be ordered this will delay your order beyond the previously agreed dispatch time.


Changing text or design:  This will be considered on a case by case basis.  If production has already commenced and re-printing or new materials need to be ordered then these will be charged accordingly.

Extra items/units after your order has been delivered

We strongly recommend you order around 10% more then you need when you first place your order for your wedding invitations.  We are often booked up for months in advance so it is often not possible for us to supply small quantities of additional items on an urgent basis.  It is also often the case that purchasing smaller quantities of stock can be particularly expensive.  The following terms will apply if you find you need additional items at a later date:


  • There is a minimum order of 10

  • Postage rates will be charged as if a new order is placed, the total from any previous orders will not count towards it.

  • The next available production space will be given - this could be as much as 10 weeks away during busy periods so consider this with your RSVP date and advise if this needs to be altered.


LASER CUT INVITATIONS:    A minimum quantity of 50 will be required on any order, including additions



In the event of an order being cancelled, all work completed that exceeds the deposit must be paid for:

The cancellation policy is as follows:-

Up to 4 weeks prior to dispatch date – 50% of total balance will be retained.

2 weeks prior to dispatch date – 75% of total balance will be retained

7 days or less – Full balance of payment will be required.

Where an order has been paid for in full at the time of ordering we will refund the difference in line with the above.


Booking Fees and Deposits are non-refundable but can be transferred to another booking space up to a maximum of one.  If a booking needs to be changed any further beyond this


Shipping, Packaging and Delivery

All full orders are sent by Royal Mail or Courier and need a signature upon receipt.  We will ask for confirmation of delivery address when proofs are approved.  We cannot take responsibility for any lost items and if an incorrect address is found to be used, no refunds will be issued.


Wedding stationery samples will be sent via standard Royal Mail 2nd class, these can be purchased directly through our website.


All other items from the website such as greetings cards and gifts have a choice of delivery methods that the client can choose at checkout.


No delivery time is guaranteed and we cannot be held responsible if an order arrives later than expected due to the courier or postal service.

Where international orders are placed Special Moments CANNOT be held responsible for any delays or additional charges caused by the receiving countries customs, this is the responsibility of the buyer.


Any dispatch times shown or advised are ESTIMATES.  Should we encounter unforeseen circumstances such as delays in receiving printing information from the client, late changes to design or text made by the client or delays in receiving materials from suppliers then this could be extended.


If the couriers are unable to deliver and have not had any instruction from the customer (the purchaser of the goods), the item will be returned to us at the expense of the purchaser of the goods and subject to a re-delivery cost (the return cost plus a new delivery charge) Therefore please provide a delivery address where you are sure somebody will be there to sign for it.


Delivery Charges

All shipping charges are calculated according to weight.  Any delivery charges can be seen in your basket prior to completing checkout or in the case of full wedding stationery orders, shipping costs will be included in the quote provided.

Please contact us for international delivery charges as these will be dependent upon weight and destination. 

Delivery to certain postcodes e.g. Channel Islands, Northern Ireland, Isle of White, Isle of Man and some parts of Scotland will incur additional delivery charges.


Due to the personalised nature of our items we are unable to accept returns unless it can be proven that the item is faulty. We ask that you contact us with photographic evidence of any problems including the item itself and the packaging.

Please note an item is not considered faulty if a mistake has been found after the client has confirmed proofs are correct.  No refunds will be given in this instance.

Once you have contacted us please return it within 14 days of delivery for a refund or exchange. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged. We can accept returns for faulty/damaged goods for up to 30 days.


We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.

Our return address is:

Special Moments

115 Tudor Ave




Once your item has been returned, we will review it and take the necessary action as soon as possible.


Damaged or faulty items

Once goods have been delivered, all risk of damage to or loss of product, become the clients responsibility. I will do my utmost to ensure that your Stationery arrives to you in perfect condition; however ‘Special Moments’ will not be held responsible for any damages once it leaves our Studio or during subsequent posting of individual items (i.e. when you post your invitations to your guests).

The client shall, upon delivery, examine the goods and shall promptly (but in any event within 72 hours of delivery) notify ‘Special Moments’ in writing of any apparent damage, defect or shortage. 

If no communication is received ‘Special Moments' shall be deemed conclusively to have properly performed its obligations in relation to the purchase and sale of goods.

If an error/fault is discovered, the faulty/damaged goods must be returned to 'Special Moments' for a full inspection before any replacement, amendment or refund will be considered.


General Terms

Special Moments’ reserves the right to replace raw materials if they become unavailable. 


Please note that due to the nature of handcrafted items, there may be slight differences to each piece and to any samples previously supplied: this is not deemed as faulty. If product specifications from our suppliers change, I will endeavour to offer you an alternative of the same or better quality at the same price as your original order. If the client orders Wedding Stationery in stages, without prior notice, I cannot guarantee continuity of design.


Health and Safety

Please be aware that due to small parts in our Wedding Stationery, they are not suitable for young children.

Special Moments will endeavour to supply services and products as agreed but cannot be held liable for situations beyond its control, for example discontinued materials, postal disputes, Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought, or other causes beyond the control of Special Moments.

Special Moments cannot be held responsible for the natural ageing of products nor be held responsible for how our products are handled by the postal system.